Frequently Asked Questions

Find answers to common questions about XGo Life. If you don’t see what you’re looking for, contact us for assistance.

General Questions

XGo Life is a platform that connects users with fast deliveries, affordable rides, and seamless logistics in Zimbabwe. Whether you need to send a package or book a ride, XGo Life makes it easy and convenient.

You can download the XGo Life app from the App Store (for iOS) or Google Play Store (for Android). Simply search for 'XGo Life' and click 'Download.'

XGo Life is currently available in Harare, with plans to expand to other cities soon. Stay tuned for updates!

Deliveries

Open the app, select 'Send a Package,' enter the pickup and drop-off locations, and provide package details. A driver will be assigned to handle your delivery.

You can send most items, except for prohibited items like hazardous materials, perishable goods, and illegal substances. Check the app for a full list of restricted items.

Yes, you can track your package in real-time using the app. You’ll also receive notifications about the delivery status.

Ride-Hailing

Open the app, select 'Book a Ride,' enter your pickup and drop-off locations, and choose your preferred vehicle type. A driver will be assigned to pick you up.

Yes, you can view driver profiles, ratings, and reviews before confirming your ride.

We accept Cash, EcoCash, InnBucks, Visa, and Mastercard for ride payments.

Payments

We accept Cash, EcoCash, InnBucks, Visa, and Mastercard for all services.

Yes, we use industry-standard encryption to protect your payment information. Your data is safe with us.

If your payment fails, please check your payment details and try again. If the issue persists, contact customer support for assistance.

Returns and Refunds

You can return items within 2 days of delivery, provided they are unused and in their original packaging. Certain items, like perishable goods, are not eligible for return.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. You’ll receive a confirmation email once the refund is initiated.

Yes, you can request an exchange by following the return process and indicating your preference for an exchange. You may need to place a new order for the replacement item.

Account and Support

Click 'Forgot Password?' on the login page, enter your email address, and follow the instructions to reset your password.

You can contact customer support through the app’s 'Help' section or by emailing [support@xgolife.com]. Our team is available to assist you.

Yes, you can delete your account by going to the 'Account Settings' section in the app. Please note that this action is irreversible.